MAKE LIFE at work MORE ENJOYABLE for the knowledge worker of TODAY

"To muse is to consider something thoughtfully"

business processes in the eyes of leaders

short-term / near-term horizon

Leaders 'often' care too much about short-term profits / gains.

As such they omit factors that only affect the long-term viability of the company.

denial and ignorance

Leaders 'often' deny the lack of maturity of their business processes and information householding OR have adopted a narrow, isolated view of their business ignoring all kind of external and internal inter-dependencies.

unbelievable confidence

Leaders 'often' believe their carefully chosen business application suites are able to support the whole organization.

Now it is time to look at things differently

We need to take a different view at business applications!

Today complexity of changes in business environments increases by the month and business application users are dealing with a growing diversity of critical opportunities, challenges and problems in their daily life. They have become real knowledge workers no longer talking to customers only about sales orders but also managing quotation requests, product catalog distribution and handling disputes, and much more.

In future years this will get worse because we will have fully automated standard tasks - such as creating sales orders and issuing invoices.

But our highly praised business applications are still task driven / oriented - there is a menu option for each activity to be executed. Well yes they are no longer running on premise but in the cloud, and yes they are accessible at any time, at any place with any device.

However our knowledge worker is no longer task-oriented but goal-oriented. He or she handles business complaints - validates whether they are justified - and at the same time ensures new products are shipped to customers with the highest urgency or goods returned to suppliers for replacement. Meanwhile answering questions over the phone or via chat coming from prospects, customers, suppliers or sales people in the field. Yes, the future knowledge worker no longer deals with the whole organization but with the whole supply chain - all internal and external stakeholders.

Work can no longer be done in a functional task oriented manner. The knowledge worker needs context-driven and goal-oriented access to prescribed business processes. Moreover the knowledge worker wants to be able to adjust ways of workings or approaches based on knowledge gained while doing the work. And wants to be able to reuse this knowledge.

When dealing with a request of a customer the knowledge worker wants, instead of executing a predefined business process, to choose which prescribed business process to execute based on the status of information at hand supported by decisions made in similar situations.

I am modeling the work of a future knowledge worker combining BPMN, CMMN, DMN and integrating this with business applications.

We need to take a different view at business processes!

We deal no longer with structured business processes but work will become unstructured for the greater part with lots of decisions and process variants.

As it looks to me now, our current business information systems / applications (just to name a few: ERP, CRM, PLM, ...) in their current fashion will no longer be suitable / capable to support the knowledge worker. I doubt whether with the growing diversity they can still support the business.

So we need a combination of process management and decision management controlled no longer by the process control flow but by context - cases and it need to integrate with all kind of devices and application systems of business partners. And it need to be adaptive - extensible on the spot by generating new functionality or integrating it with existing solutions in the cloud.

What we need is the intuitive way of working / the human logic in the head of some knowledge workers that already today deal with so many business information systems such as ERP, CRM, SRM, B2B platforms to get their job done.

What we want is MAKE LIFE at work MORE ENJOYABLE for the knowledge worker of the future.

Tags: BPM, BPMN2, DMN, Process Modeling, ACM

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Get more insight in your business!

NO this time no lectures from me BUT just a few pictures for the reader to muse about.

"To muse is to consider something thoughtfully"

Let the readers know your thoughts!

How do you look at your company?

Or the new way

Some ideas for the muse!

How to improve your Business Processes for growth?

Moeten bedrijfsprocessen op de schop voor BPM?

Should business processes on the shovel for BPM?

Waarom willen bedrijven nog steeds interfaces ontwikkelen?

What processes add value for the customer?

Hoe procesbewust zijn onze bedrijfsinformatiesystemen?

Tags: BPM, BPMN2, DMN, Process Modeling

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Should business processes on the shovel for BPM?

Why do companies not see the opportunities? Are they too busy with other things? Or are they blind to the blind spots?

Are your business processes well organized or is there still room for improvement. Gaining insight gives each company more grip and opportunities to grow. A welcome gift for which little needs to be done and up for grabs. Mapping business processes, documenting, sharing and discussing with each other – NOTHING MORE.

Is mapping of processes at your company also not high on the agenda?

Are you like so many other managers and staff not seeing the opportunities and possibilities?

Take a look around you, look at those processes which you for years believe are optimally organized: what data is required or generated in each activity, where does this data come from and for what purpose is it used, who owns this data and what if it is not present, can activities live without this data, where and how is this data logged , how do we share this data with stakeholders (employees, customers, suppliers, third parties, ...), ...

Clear?

Business processes are about more than activities and people. It is the combination of steps and sequence (control flow), data and resources (people/information systems/partners in crime).

Did you consider this combination when looking at your processes! Did you see that some processes require data that is stored in several information systems (or nowhere – only in our heads) and where they need to be enriched? Have you seen who wants to edit this data and/or consult? Have you seen what can go wrong (or already did) when this data – at the time it becomes information – is not available or incomplete/incorrect?

Why is that so? Everyone will point the finger to the business process – the steps to convert input into output. Please note output is what it's about when we talk about "what processes add value for the customer?".

Two easy steps (yes, also a process) already help to improve your "business values" (corporate values and business interests) without taking your business processes on the shovel. These steps have everything to do with understanding these business processes and how they contribute to the realization of your business objectives and the expectations of your customers.

Process Discovery

● Awareness leads to Improved Efficiency

why! Each process (in scope) is examined and modeled (AS-IS) which immediately reveals waste or inefficiencies – redundant work / poor hand-overs.

● Awareness leads to Accelerated Effectiveness

why! AS-IS process models reveal the relation between data, resources and events which allows for making better decisions and faster handling of exceptions.

● Awareness leads to Improved Agility

why! AS-IS process models reveal all existing and related processes which allows for executives and staff to find the best process for the task ahead.

Process Analysis

● Insight leads to Improved Efficiency

why! Exploring processes reveals the real pains and presents ways to resolve bottlenecks.

● Insight leads to Accelerated Effectiveness

why! Discussing issues and weaknesses reveals how work can be done by the right person with the right data at the right time.

If I may give some advice - not that I do better, looking at my situation - but still "Just take some distance from how things run today and check if they can be done differently. If needed, go visit fellow companies or join the association of companies in your area. Do not stick stubbornly to the old, but give innovation a chance."

Also look at my presentation: "Business Process Modeling and Automation - Food for Thoughts".

Tags: BPM, BPMN2, DMN, Process Modeling

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Moeten bedrijfsprocessen op de schop voor BPM?

Waarom zien bedrijven de kansen niet? Zijn ze te druk met andere dingen! Of zijn ze blind voor de blinde vlekken!

Zijn uw bedrijfsprocessen goed georganiseerd of is er nog ruimte voor verbetering. Verwerven van inzicht geeft elk bedrijf meer grip en kansen om te groeien. Een welkom geschenk waarvoor men weinig hoeft te doen en zomaar voor het grijpen ligt. Bedrijfsprocessen in kaart brengen, documenteren, delen en bespreken met elkaar - MEER NIET.

Staat het in kaart brengen van processen ook in uw bedrijf niet hoog op de agenda?

Ziet u net als zoveel andere verantwoordelijken en uitvoerenden de kansen en mogelijkheden niet?

Kijk dan eens om u heen, kijk naar die processen waarvan u al jaren denkt dat deze optimaal zijn georganiseerd: welke gegevens worden in elke activiteit gevraagd of gegenereerd, waar komen deze gegevens vandaan en waarvoor worden deze gebruikt, wie bezit deze gegevens en wat als ze niet aanwezig zijn, kunnen activiteiten zonder deze gegevens, waar en hoe worden deze gegevens vastgelegd, hoe delen we deze met belanghebbenden (medewerkers, klanten, leveranciers, derden, ...) , ...

Duidelijk?

Bedrijfsprocessen gaan over meer dan handelingen / activiteiten en mensen. Het is de combinatie van stappen en volgorde (control flow), gegevens (data) en mensen/middelen (resources/information systems/partners in crime).

Heeft u deze combinatie meegenomen wanneer u naar uw processen keek! Heeft u ook gezien dat sommige processen gegevens vragen die in meer informatiesystemen (of nergens - alleen in onze hoofden) liggen opgeslagen en daar weer verrijkt moeten worden? Heeft u gezien wie allemaal die gegevens wil bewerken en/of raadplegen? Heeft u gezien wat fout kan gaan (of reeds gaat) wanneer deze gegevens - op het moment dat ze informatie wordt - niet beschikbaar zijn of onvolledig / onjuist zijn?

Hoe komt dat zo? Iedereen zal met de vinger wijzen naar het bedrijfsproces - dat zijn de stappen die moeten worden doorlopen om input om te zetten in output. Let wel output is waar het over gaat wanneer we hebben over "welke processen voegen waarde toe voor de klant?".

Twee eenvoudige stappen (ja, ook dit is een proces) helpen reeds om uw "business values" (bedrijfswaarden en bedrijfsbelangen) te verbeteren zonder dat uw bedrijfsprocessen op de schop moeten. Deze stappen hebben alles te maken met het verkrijgen van inzicht in deze bedrijfsprocessen en hoe deze bijdragen tot de realisatie van uw bedrijfsdoelstellingen en de verwachtingen van uw klanten.

Process Discovery - Ontdekken van processen

● Awareness leads to Improved Efficiency

waarom! Elk bedrijfsproces (in scope) wordt onderzocht en gemodelleerd (AS-IS) waardoor onmiddellijk verspillingen - overbodig werk, poor hand-overs - zichtbaar worden.

● Awareness leads to Accelerated Effectiveness

waarom! AS-IS procesmodellen onthullen de relaties tussen gegevens, mensen of systemen, en gebeurtenissen of activiteiten waardoor onmiddellijk mogelijkheden ontstaan voor het nemen van betere besluiten en het sneller afhandelen van uitzonderingen.

● Awareness leads to Improved Agility

waarom! AS-IS procesmodellen onthullen alle bestaande en aan elkaar gerelateerde processen waardoor beslisnemers en uitvoerenden het beste bestaande proces kunnen vinden voor de uit te voeren taak.

Process Analysis - Doorgronden van processen

● Insight leads to Improved Efficiency

waarom! Verkennen en doorgronden van processen onthult de werkelijke pijnpunten en presenteert benaderingen voor het oplossen van de knelpunten.

● Insight leads to Accelerated Effectiveness

waarom! Bespreken van de problemen en zwakke punten onthult hoe werk anders gedaan kan worden door andere mensen met gebruik van de juiste gegevens en op het juiste moment.

Als ik een advies mag geven - niet dat ik het beter doe, kijkende naar mijn situatie - maar toch "Neem eens afstand van hoe dingen al jaren lopen en kijk eens of het anders kan. Ga desnoods op bezoek bij collega bedrijven of sluit u aan bij de vereniging van bedrijven in uw regio. Blijf vooral niet hardnekkig vasthouden aan het bestaande, maar geef vernieuwing een kans."

Kijk ook eens naar mijn presentatie: "Business Process Modeling and Automation - Food for Thoughts".

Tags: BPM, BPMN2, DMN, Process Modeling

Continue!